Shipping & Return Policy

1. Introduction

This Shipping and Return Policy explains how Earthlyn ships orders and how you can cancel, return, exchange or get a refund for products bought on https://earthlyn.org. It applies to all our products, including cotton tote bags, cotton mobile sling bags, cotton lunchbox bags and related accessories. Please read it together with our Privacy Policy before placing an order.

Business details

Brand Name: Earthlyn
Business Name: Earthlyn Foundation
Proprietor: Manju Dhaka
Address: R 58, Gali Number 4, Chanakya Place Part 2, New Delhi, South West Delhi, Delhi – 110059, India
Email: earthlynfoundation@gmail.com
Phone: +91 93543 62007
Website: https://earthlyn.org

2. Shipping Policy

2.1 Where we ship. We currently ship to addresses across India, subject to courier serviceability for your PIN code. If your PIN code is not serviceable, you will be told at checkout or by email or phone, and you may cancel the order for a full refund.

2.2 Order processing time. Orders are processed and handed to the courier within 1–3 business days after payment is confirmed. Business days are Monday to Saturday, excluding public holidays. Orders placed after midnight, on Sundays or on public holidays are processed on the next business day.

2.3 Estimated delivery time. After dispatch, delivery usually takes the time below. These are estimates, not guarantees.

Destination	Estimated delivery after dispatch
Delhi NCR	2–4 business days
Metro cities	3–6 business days
Rest of India	5–9 business days
Remote or difficult-to-reach locations	7–12 business days

2.4 Shipping charges. Shipping charges, if any, are shown at checkout before you pay. The amount you see at checkout is the amount you are charged. We do not add hidden delivery fees.

2.5 Tracking. Once your order is dispatched, we send the courier name and tracking details by email, SMS or WhatsApp to the contact details you gave us.

2.6 Delivery address. Please check your shipping address and phone number carefully. Courier partners may need to call you to deliver. We are not responsible for delays or failed delivery caused by an incorrect or incomplete address or an unreachable phone number. If a parcel is returned to us for these reasons, re-shipping charges may apply.

2.7 Delays. Delivery may be delayed by weather, strikes, public holidays, high order volumes, courier disruptions or other events outside our control. If your order is delayed beyond 15 days from dispatch, please contact us and we will follow up with the courier or offer a refund.

2.8 Delivery attempts. Couriers usually make up to 3 delivery attempts. If delivery fails after that, the parcel is returned to us. We will contact you to re-ship (re-shipping charges may apply) or cancel the order (refund net of original shipping and return charges).

2.9 Receiving your parcel. Please check that the outer packaging is intact before accepting. If it looks tampered with or damaged, tell the courier and contact us within 48 hours, with photos if possible.

3. Order Cancellation Policy

Before dispatch: You may cancel an order any time before it is handed to the courier. Email earthlynfoundation@gmail.com or call +91 93543 62007 with your order number. We refund the full amount paid.
After dispatch: Once an order has been dispatched it cannot be cancelled. You may refuse delivery or, after receiving it, request a return under Section 4 if it is eligible.
Cancellation by Earthlyn: We may cancel an order if an item is out of stock, the PIN code is not serviceable, a payment cannot be verified, or there is a pricing or listing error. We will tell you and refund the full amount paid under Section 6.

4. Returns and Exchanges

4.1 Return window. You may request a return or exchange within 7 days of the delivery date.

4.2 Eligibility. To be accepted, the product must:

be unused, unwashed and in its original condition;
have all original tags and packaging;
be returned with the order number or proof of purchase; and
not be damaged by wear, stains, odours, pets or misuse after delivery.

4.3 Items that cannot be returned.

Products that have been used, washed, altered or damaged after delivery.
Products without their original tags or packaging.
Customised or personalised items made to your request.
Items marked as final sale or non-returnable on the product page.
Returns requested after the 7-day window.

Because our products are made of natural cotton, small variations in colour, weave or print between the product photos and the item you receive are normal. They are not a defect and are not a reason for return.

4.4 How to request a return or exchange.

Email earthlynfoundation@gmail.com within 7 days of delivery with the subject line “Return Request – [Order Number]”.
Include your name, order number, the product(s) concerned, the reason, and clear photos where relevant.
We review the request and reply within 2 business days with approval and return instructions.
Do not send the product back before we approve the request.

4.5 Return shipping. If the return is due to a damaged, defective or wrong item (Section 5), Earthlyn bears the return shipping cost. For a change of mind or a wrong size or colour choice, the customer pays return shipping. Please use a trackable courier and keep the receipt, as we cannot take responsibility for returns lost in transit.

4.6 Exchanges. You may exchange an eligible item for a different colour, design or product, subject to stock. If the replacement costs more, you pay the difference. If the item is out of stock, we refund the amount paid under Section 6.

5. Damaged, Defective or Wrong Items

If you receive a product that is damaged, defective, or different from what you ordered, email earthlynfoundation@gmail.com within 48 hours of delivery with your order number and clear photos of the product and the packaging. After we verify the issue, we will offer a free replacement, or a full refund (including original shipping charges) if a replacement is not available. We bear all return shipping costs in these cases. A parcel opened on camera, or showing signs of tampering, helps us resolve the claim faster with the courier.

6. Refund Policy

6.1 When refunds are issued. Refunds are issued for approved cancellations, approved returns, damaged, defective or wrong items, undeliverable orders, and orders we cancel.

6.2 Inspection. After a returned product reaches us, we inspect it within 3 business days and email you the result.

6.3 Refund timeline. Approved refunds are initiated within 5–7 business days of cancellation approval or of the returned product passing inspection. After we initiate it, your bank, card issuer or payment provider may take a further 5–7 business days to show the amount, depending on the payment method.

6.4 Refund method. Refunds are made to the original payment method used for the order (card, UPI, net banking or wallet). We do not refund in cash. Refunds to a different account or method are not possible unless the original method has been closed, in which case contact us.

6.5 Deductions. For a return caused by change of mind, the original shipping charges and return shipping cost are not refunded. In the case of damaged, defective or wrong items, the full amount including shipping is refunded.

6.6 Failed or duplicate payments. If money was debited but the order was not confirmed, or you were charged twice, the amount is normally reversed automatically by the payment gateway within 5–7 business days. If it is not, email us with the transaction reference and we will help you resolve it with the payment provider.

6.7 Refund questions. Contact us at earthlynfoundation@gmail.com with your order number and transaction reference if your refund has not arrived within the timeline above.

7. Contact, Grievances and Policy Updates

Contact us. For questions about shipping, cancellations, returns or refunds, write to us with your order number:

Earthlyn Foundation Proprietor: Manju Dhaka Email: earthlynfoundation@gmail.com Phone: +91 93543 62007 Address: R 58, Gali Number 4, Chanakya Place Part 2, New Delhi, South West Delhi, Delhi – 110059, India Website: https://earthlyn.org

We aim to reply to all queries within 2 business days.

Governing law. This policy is governed by the laws of India. Any dispute is subject to the jurisdiction of the courts at New Delhi.

Changes to this policy. We may update this policy from time to time. The updated version will be published on this page with a revised “Last Updated” date. The policy in force when you placed your order applies to that order.

Thank you for choosing Earthlyn.

For any questions, write to us at info@earthlyn.org.