Terms & Condition

1. Introduction

Welcome to Earthlyn.

These Terms and Conditions (“Terms”) govern your access to and use of https://earthlyn.org (the “Website”) and your purchase of products from us. Earthlyn is the brand of Earthlyn Foundation (“Earthlyn”, “we”, “us” or “our”). We offer everyday lifestyle products, including cotton tote bags, cotton mobile sling bags, cotton lunchbox bags and other related accessories.

By browsing the Website or placing an order, you confirm that you have read and agree to these Terms, our Privacy Policy and any other policy published on the Website. If you do not agree with these Terms, please do not use the Website or place an order.

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it. They are generated by a computer system and do not require any physical or digital signature.

2. Business Information

Brand Name: Earthlyn
Business Name: Earthlyn Foundation
Proprietor: Manju Dhaka
Business Address: R 58, Gali Number 4, Chanakya Place Part 2, New Delhi, South West Delhi, Delhi – 110059, India
Email: earthlynfoundation@gmail.com
Phone: +91 93543 62007
Website: https://earthlyn.org

3. Eligibility and Use of the Website

You may place an order only if you are at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872. If you are under 18, you may use the Website only under the supervision and with the consent of a parent or legal guardian.

When using the Website, you agree to:

Provide accurate, current and complete information when placing an order or contacting us.
Use the Website only for lawful purposes and in line with these Terms.
Keep any account or order details you hold with us confidential, where applicable.

You must not:

Attempt to gain unauthorised access to the Website, our systems or other users’ information.
Use bots, scrapers or automated tools to extract data from the Website without our written permission.
Upload or transmit viruses, malware or any harmful code.
Place fraudulent, fake or abusive orders, or misuse discount codes, offers or refund processes.
Use the Website in any way that may damage, overload or impair its functionality or security.

We may suspend, restrict or terminate access to the Website, or cancel orders, where we reasonably believe these Terms have been breached or where required by law.

4. Products and Product Information

We try to describe and display our products as accurately as possible, including materials, sizes, colours, features and care instructions. However:

Colours may look slightly different on your screen than in real life because of device settings, lighting and photography.
Cotton is a natural material. Small variations in weave, shade, texture, stitching and dimensions are normal and are not considered defects.
Product descriptions such as “organic” or “natural” refer to the materials as described on the relevant product page. We do not claim any specific certification unless it is expressly stated on the product page.
Product availability, designs and specifications may change without prior notice.
If a product is listed with an error in description, image or price, we may correct it, contact you, or cancel the affected order and refund any amount paid.

We may limit the quantity of any product that can be purchased in a single order.

5. Pricing and Taxes

All prices are shown in Indian Rupees (INR).
Unless stated otherwise, prices are inclusive of applicable taxes such as GST. Shipping charges, if any, are shown separately at checkout before you pay.
The price applicable to your order is the price displayed at the time you place the order.
We may change prices, run promotions or withdraw offers at any time. Changes do not affect orders already confirmed.
Discount codes and promotional offers are subject to their stated conditions, cannot be exchanged for cash, and may be withdrawn if misused.
If a clear pricing error occurs, we reserve the right to cancel the order and issue a full refund of any amount paid.

6. Placing an Order and Order Acceptance

Your order is an offer to purchase the selected products. A binding contract is formed only when we confirm your order by email, SMS or other communication, or when we dispatch the products.

We may refuse or cancel an order, in full or in part, in situations such as:

The product is out of stock or no longer available.
There is a pricing or product information error.
The delivery address is incomplete, incorrect or not serviceable by our courier partners.
We suspect fraud, misuse or a breach of these Terms.
Payment could not be verified or completed.

If we cancel an order after payment, we will refund the amount paid in line with Section 10.

Please check your order details carefully before submitting. We are not responsible for failed or delayed delivery caused by incorrect or incomplete contact or address details provided by you.

7. Payments

Payments are processed through third-party payment gateways, banks and payment service providers. Available payment methods, such as UPI, debit and credit cards, net banking and wallets, are shown at checkout.
Cash on Delivery (COD) may be available for selected locations and order values. Where COD is offered, payment is due in full at the time of delivery. We may limit or disable COD for customers with repeated refused or undelivered COD orders.
By making a payment, you confirm that you are authorised to use the chosen payment method.
We do not intend to store complete card details, PINs or passwords on our Website. Payment information is handled by the relevant payment provider under its own terms and security standards. Please also refer to Section 3.3 of our Privacy Policy.
If money is debited from your account but your order is not confirmed, the amount is generally refunded by the payment provider or bank to the original payment method, usually within 5–7 business days. Please contact us with your transaction reference if you need help.
We may carry out reasonable checks to verify transactions and prevent fraud, which may delay order processing.

8. Shipping and Delivery

We ship to serviceable PIN codes within India through courier and logistics partners. We do not offer international shipping unless expressly stated on the Website.
Orders are normally dispatched within 2–4 business days of order confirmation. Estimated delivery time is usually 4–10 business days from dispatch, depending on your location. These timelines are estimates, not guarantees.
Delivery may be delayed by courier issues, weather, strikes, public holidays, high order volumes or events beyond our control.
Once your order is dispatched, tracking details will be shared by email, SMS or other available communication.
Risk of loss or damage passes to you when the order is delivered to the address you provided.
If delivery fails because you were unavailable, the address was incorrect, or you refused the parcel without valid reason, the order may be returned to us. In that case we may charge reasonable re-shipping costs if you want it sent again, and for COD orders we may deduct the shipping costs incurred from any refund.
Please check the parcel at the time of delivery. If the package appears tampered with, opened or damaged, we recommend recording an unboxing video and contacting us within 48 hours of delivery so we can assist you quickly.

9. Order Cancellation

By you: You may request cancellation before your order is dispatched by emailing us at earthlynfoundation@gmail.com or calling +91 93543 62007 with your order number. Once an order has been dispatched, it cannot be cancelled, but you may use the return process in Section 10 if you are eligible.
By us: We may cancel an order for any reason listed in Section 6. We will notify you and refund any amount paid.
Refunds for cancelled prepaid orders are processed as described in Section 10.5.

10. Returns, Exchanges and Refunds

10.1 Eligible Returns

You may request a return, replacement or refund within 7 days of delivery if:

The product received is damaged or defective.
You received the wrong product or a different design or colour from what you ordered.
An item is missing from your order.

To help us resolve your request quickly, please email earthlynfoundation@gmail.com with your order number, a short description of the issue, and clear photos or a video of the product and packaging.

10.2 Exchanges for Other Reasons

If you wish to exchange a product for another reason, such as a change of mind, you may contact us within 7 days of delivery. Such exchanges are at our discretion, subject to stock availability, and are allowed only for unused, unwashed products in original condition with tags and packaging. Reverse shipping charges for these exchanges, if any, are borne by the customer.

10.3 Items Not Eligible for Return

Returns or refunds will not be accepted for:

Products that have been used, washed, altered, stained or damaged after delivery.
Products returned without original tags, packaging or proof of purchase.
Damage caused by misuse, improper care or overloading.
Natural variations in cotton, such as slight differences in shade, weave or size, as described in Section 4.
Customised or personalised products, and items clearly marked as non-returnable or final sale on the product page.
Requests made after the 7-day period, unless required by applicable law.

10.4 Return Process

We will review your request within 2 business days and let you know whether it is approved.
If approved, we will arrange a reverse pickup where the location is serviceable, or give you instructions to send the product back.
Returned products must be securely packed in their original condition.
Once we receive and inspect the product, we will confirm whether it qualifies for a replacement, exchange or refund.

10.5 Refunds

Approved refunds are made to the original payment method within 5–7 business days after approval or after we receive and inspect the returned product, whichever applies. Your bank or payment provider may need additional time to show the amount in your account.
For COD orders, refunds are made by bank transfer or UPI, and we will ask you for the necessary details.
Where a replacement is not available, we will offer a refund or another suitable resolution.
Original shipping charges are refunded only where the return is due to our error, such as a damaged, defective or wrong product.

Nothing in this section limits your rights under the Consumer Protection Act, 2019 or other applicable law.

11. Product Care and Responsible Use

To help your Earthlyn products last longer, we recommend:

Washing gently by hand or as instructed on the product label, in cold or lukewarm water, and drying in the shade.
Washing new or darker-coloured products separately in the first few washes, as natural dyes may release colour.
Allowing for slight shrinkage that can occur with cotton.
Not exceeding the recommended load or carrying capacity of any bag.
Cleaning lunchbox bags regularly. Unless the product page says otherwise, lunchbox bags are designed to carry lunch containers and are not intended for direct contact with loose, wet or oily food.

Damage caused by failure to follow reasonable care and usage guidance is not covered under our return policy.

12. Intellectual Property

The Earthlyn name, logo, designs, product images, text, graphics and other content on the Website are owned by or licensed to Earthlyn Foundation and are protected by applicable intellectual property laws.

You may view and use the Website content for your personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, sell or use any Website content or our brand elements for commercial purposes without our prior written permission.

13. Reviews, Feedback and Communications

If you submit a review, comment, photo or other feedback to us, you confirm that it is truthful, lawful and does not infringe anyone’s rights. You grant Earthlyn a non-exclusive, royalty-free, worldwide licence to use, display and reproduce that content to operate and promote our business. We may moderate, edit or remove content that is unlawful, misleading, abusive or otherwise inappropriate.

By placing an order or contacting us, you agree that we may communicate with you by email, phone, SMS, WhatsApp or similar channels about your orders, deliveries, refunds and customer support. Promotional communication is handled in line with Section 11 of our Privacy Policy, and you may opt out at any time.

14. Privacy

We handle your personal information in accordance with our Privacy Policy, available at https://earthlyn.org. By using the Website, you acknowledge that you have had the opportunity to read it.

15. Third-Party Links and Services

The Website may contain links to, or use, third-party services such as payment gateways, courier tracking pages, social media platforms and other websites. These services operate under their own terms and privacy policies, and we are not responsible for their content, availability or practices. Please review their terms before using them.

16. Disclaimers and Limitation of Liability

We make reasonable efforts to keep the Website accurate, secure and available, but we do not guarantee that it will always be uninterrupted, error-free or free of harmful components.

To the fullest extent permitted by applicable law:

Earthlyn will not be liable for any indirect, incidental, special or consequential loss or damage arising from your use of the Website or products.
Our total liability for any claim relating to a product or order will not exceed the amount you paid for that product or order.

Nothing in these Terms excludes or limits any liability or consumer right that cannot be excluded or limited under applicable law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

17. Indemnity

You agree to indemnify and hold harmless Earthlyn Foundation, its proprietor and its representatives from claims, losses and expenses (including reasonable legal costs) arising from your breach of these Terms, your misuse of the Website, or your violation of any law or third-party right.

18. Force Majeure

We are not responsible for any delay or failure in performing our obligations caused by events beyond our reasonable control, including natural disasters, epidemics, government orders, strikes, transport or courier disruptions, power or internet failures, and cyber incidents. In such cases, we will take reasonable steps to inform you and resolve the situation, including by offering a refund where an order cannot be fulfilled.

19. Grievance Redressal

In line with the Consumer Protection (E-Commerce) Rules, 2020, you may contact our Grievance Officer for any complaint relating to the Website, your order or our products:

Grievance Officer: Manju Dhaka (Proprietor)
Email: earthlynfoundation@gmail.com
Phone: +91 93543 62007
Address: R 58, Gali Number 4, Chanakya Place Part 2, New Delhi, South West Delhi, Delhi – 110059, India

Please include your name, order number, contact details and a clear description of your concern. We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to the next sentence, the courts at New Delhi, India will have exclusive jurisdiction over any dispute arising from these Terms or your use of the Website. This does not limit your right as a consumer to approach a Consumer Commission or any other forum that has jurisdiction under the Consumer Protection Act, 2019.

We encourage you to contact us first so that we can try to resolve any concern amicably.

21. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any policies published on the Website, form the entire agreement between you and Earthlyn regarding the Website and your purchases.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
No Waiver: Our failure to enforce any right or provision does not mean we have given up that right.
Assignment: You may not transfer your rights or obligations under these Terms without our consent. We may assign ours as part of business operations, subject to applicable law.
Headings: Headings are for convenience only and do not affect the meaning of these Terms.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, services, practices or legal requirements. The updated version will be published on this page with a revised “Last Updated” date. Orders are governed by the Terms in effect at the time the order is placed. We encourage you to review this page periodically.

23. Contact Us

For any questions about these Terms, please contact:

Earthlyn Foundation Proprietor: Manju Dhaka Email: earthlynfoundation@gmail.com Phone: +91 93543 62007 Address: R 58, Gali Number 4, Chanakya Place Part 2, New Delhi, South West Delhi, Delhi – 110059, India Website: https://earthlyn.org

Thank you for choosing Earthlyn.